Terms of Use

Welcome to PinMy. These Terms of Use (“Terms”) govern your access to and use of the PinMy web and mobile applications, the Chrome extension, and any related services (collectively, the “Service”), operated by PinMy OÜ (“PinMy,” “we,” “us,” or “our”). Please read these Terms carefully — by using PinMy, you agree to them.

If you do not agree to these Terms, do not use the Service.

Table of contents

1. Agreement to terms
2. Who can use PinMy
3. Your account
4. Subscriptions, billing & cancellation
5. Your content and the licence you grant us
6. Collaboration, shared projects & Guest Mode
7. Features, maps & limitations
8. AI-powered features
9. Construction site safety & professional use
10. Acceptable use
11. Intellectual property
12. Platform-specific notices
13. Account termination
14. Disclaimer of warranties
15. Limitation of liability
16. Indemnification
17. Governing law & dispute resolution
18. Export control & sanctions
19. Updates to these Terms
20. Legal entity & contact

1. Agreement to terms

By creating a PinMy account, using the Service as a registered user, or accessing a shared project as a Guest, you agree to these Terms, our Privacy Notice, and any additional terms that apply to your subscription tier (Free, Premium, or Teams).

If you are using the Service on behalf of a company, contractor, or organisation, you represent that you have authority to bind that entity to these Terms, and “you” in these Terms refers to both you and that entity.

2. Who can use PinMy

You must be at least 16 years old to register for a PinMy account. If you are under 16, do not use the Service. We do not knowingly collect data from anyone under 16; see our Privacy Notice for details.

PinMy is built for professional use in the architecture, engineering, construction, and operations (AECO) sector. Anyone — individuals, contractors, architects, project managers, owners, or organisations — may use it for legal project coordination and documentation purposes.

3. Your account

You may create an account by providing an email address and password, or by signing in with Google, Apple, or Facebook. You are responsible for:

• Keeping your login credentials secure
• All activity that occurs under your account
• Notifying us promptly at [email protected] if you suspect unauthorised access

We may suspend or terminate accounts that violate these Terms (see Section 13).

4. Subscriptions, billing & cancellation

Plans

• Free Plan: Permanently free, with limits on file count, storage, voice-note duration, and certain features. No credit card required.
• Premium Plan: Paid monthly or annually. Unlocks higher storage, longer voice notes, video upload and annotation, OCR, and other features.
• Teams Plan: Custom pricing for organisations needing multiple seats, integrations, or enterprise security. Contact us for details.

No free trial is offered for the Premium Plan. Premium features become available immediately upon successful payment.

Pricing, currency, and taxes

Pricing varies by region, currency, and purchase channel (Apple App Store, Google Play, or Stripe via the web portal). Prices may include applicable VAT or local taxes. We may modify pricing with reasonable notice — typically 30 days before any change affects your next billing cycle.

Auto-renewal

All paid subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date. Renewals are charged to your selected payment method.

Cancellation

You may cancel your subscription at any time through the channel where you purchased it:

• iOS purchases: manage via your Apple ID subscription settings
• Android purchases: manage via Google Play subscription settings
• Web purchases: manage via Stripe customer portal (link in your PinMy account settings)

Your access to Premium features continues until the end of the current billing period. After that, your account reverts to the Free plan.

Refunds

We do not issue refunds for partially used billing cycles. Refunds for App Store and Google Play purchases are governed by Apple’s and Google’s respective refund policies, not by PinMy. For Stripe purchases, contact [email protected] with your billing concern.

EU consumers: under EU consumer law you have a 14-day right of withdrawal for digital services. By starting to use Premium features immediately after subscribing, you acknowledge that this right of withdrawal expires as soon as the service begins, in line with Article 16(m) of the EU Consumer Rights Directive.

5. Your content and the licence you grant us

You own your content

The files, photos, videos, pins, voice notes, transcripts, drawings, comments, and other materials you upload or create in PinMy (“Your Content”) remain yours. PinMy claims no ownership over Your Content.

Licence to operate the Service

To provide the Service, you grant PinMy a limited, worldwide, royalty-free licence to host, store, transmit, process, and display Your Content solely as needed to operate the Service for you and the people you authorise (teammates, project collaborators, guests).

This licence:

• Exists only while Your Content is on PinMy
• Ends when you delete the content or close your account (subject to retention rules in our Privacy Notice)
• Does NOT permit us to sell, license, train AI on, or publicly publish Your Content
• Allows us to use de-identified, aggregated usage data to improve the product (e.g. “how often users add voice notes vs photos”)

Responsibility for content

You are solely responsible for Your Content, including its accuracy, legality, and the right to upload it. You confirm that you have all necessary permissions for any files, photos, or third-party content you upload — for example, architectural drawings owned by a client, photos containing identifiable individuals, or documents subject to confidentiality agreements.

6. Collaboration, shared projects & Guest Mode

PinMy is designed for team collaboration. When you share a project with teammates or via Guest Mode, the following applies:

Shared projects

When you invite teammates to a project, they can view, add pins to, comment on, and (depending on permissions) edit that project. You remain responsible for who you grant access to and what they do with the data.

Guest Mode

Guest Mode allows non-registered users to view a shared project and leave pins or comments using only their name. Guests do not have PinMy accounts, but their contributions become part of the project record. The project owner is responsible for:

• Deciding who to share with via Guest Mode
• Ensuring guests are aware that their contributions are visible to the project team
• Deleting any inappropriate guest content

PinMy is not responsible for content created by guests in projects you share. If you receive a complaint about guest content, you can remove it from your project at any time.

Pin ownership

Only the user who created a pin can move, resize, or delete it. Other team members can reply, add their own comments, and delete only their own comments. This is by design — it ensures pins remain a traceable record of who flagged what and when.

7. Features, maps & limitations

Plan limits

Storage capacity, file size limits, voice-note duration, video upload, and other limits depend on your current plan. Current limits are shown in the app and on our pricing page. We may adjust limits with reasonable notice.

Interactive global map

PinMy includes an interactive global map that lets you visualise projects by their geographic location.

ACCURACY DISCLAIMER: Map data, satellite imagery, and geolocation coordinates are provided for general reference and project coordination only. They are NOT a substitute for:

• Professional land surveying
• Official cadastral plans or property boundaries
• Legal property records
• Navigation or emergency response

PinMy is not liable for inaccuracies in map data, geocoding, or location services provided by third-party mapping providers.

Task management (Kanban)

Pin assignments and the Kanban board are organisational tools to help your team coordinate work. They do not create legally binding work obligations, employment relationships, or contracts between users.

Beta features

We may release new features in beta. Beta features are clearly labelled and provided “as is” — they may be modified, restricted, or removed without notice.

8. AI-powered features

PinMy uses third-party AI services to power certain features:

• Voice transcription: Deepgram, Inc. (United States) converts your voice notes to text in over 20 languages
• Image OCR: Google Cloud Vision AI extracts readable text from photos of plans, labels, serial plates, or other printed materials (Premium feature)

For details on how these services process your data, see our Privacy Notice.

Limitations and your responsibility

AI outputs are probabilistic and may contain errors or “hallucinations.” You are solely responsible for verifying any AI-generated output before relying on it for:

• Structural, engineering, or safety decisions
• Legal documents, claims, or disputes
• Financial calculations or estimates
• Regulatory submissions or compliance reports
• Any other professional use where accuracy is critical

PinMy provides AI features as a convenience. The Service is not a substitute for professional verification by qualified engineers, architects, surveyors, or lawyers.

AI training

We do not use Your Content (files, voice notes, photos, comments) to train AI models — our own or third-party providers’.

9. Construction site safety & professional use

PinMy is used on active construction sites. Construction sites are inherently hazardous environments. By using PinMy, you acknowledge and agree:

Your safety is your responsibility

• Do not use PinMy while walking on uneven surfaces, working at heights, climbing ladders or scaffolding, or operating machinery
• Do not use PinMy while driving or in any situation where distraction could cause injury
• Always follow your site’s safety procedures, PPE requirements, and applicable occupational health and safety laws
• Stop using the app immediately if site conditions become unsafe

PinMy OÜ is not liable for any personal injury, property damage, or other harm resulting from your use of the Service on or near a construction site, including distraction, inattention, or misuse.

Professional verification

Content created in PinMy — pins, voice transcripts, photos, videos, drawings, and reports — is a working record for team coordination. It is NOT a substitute for:

• Officially certified inspection reports
• Structural or engineering assessments
• Legal evidence (without independent authentication)
• Cadastral, surveying, or compliance documentation

Decisions affecting structural integrity, life safety, code compliance, or legal liability must be verified by qualified licensed professionals using appropriate methods.

10. Acceptable use

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Upload content that is unlawful, infringing, defamatory, obscene, harassing, or harmful to others
• Upload content you do not have the right to upload
• Use the Service to harass, threaten, or harm other users
• Attempt to reverse-engineer, decompile, scrape, or extract source code from the Service
• Attempt to bypass storage limits, payment requirements, or access controls
• Use automated tools, bots, or scripts to interact with the Service except through official APIs (when available)
• Send spam, phishing, malware, or other unsolicited content through PinMy
• Impersonate another person or misrepresent your affiliation with an organisation
• Interfere with or disrupt the Service or servers connected to it
• Resell or sublicense access to the Service without our prior written consent

Violations may result in suspension or termination of your account, removal of content, and where appropriate, referral to law enforcement.

11. Intellectual property

Our IP

The PinMy Service — including the software, user interface, design, logos, brand name “PinMy,” documentation, and all underlying technology — is owned by or licensed to PinMy OÜ and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, lease, or create derivative works of the Service or any part of it without our prior written permission.

Your IP

You retain all rights to Your Content. See Section 5.

Feedback

If you send us suggestions, ideas, or feedback about PinMy, we may use them without obligation or compensation. You will not own the implementation, but you also do not lose your own use of the idea.

12. Platform-specific notices

Apple App Store

If you downloaded PinMy from the Apple App Store, these Terms include and incorporate by reference Apple’s Licensed Application End User License Agreement (Apple’s Standard EULA).

You acknowledge that Apple has no obligation to provide maintenance or support for PinMy and is not responsible for addressing claims relating to PinMy.

Google Play

If you downloaded PinMy from Google Play, Google Play’s billing and refund policies apply to your subscription.

Stripe (web)

Web-based purchases are processed by Stripe. Stripe’s terms apply to payment processing.

13. Account termination

By you

You may delete your account at any time:

• Inside the PinMy mobile app: Settings → Delete Account
• By emailing [email protected]

Your account and personal data will be deleted within 30 days, subject to the legal retention periods described in our Privacy Notice. Project content shared with other users may remain in those users’ projects unless you remove it before deletion.

By us

We may suspend or terminate your account if:

• You materially violate these Terms
• Your account is used for illegal activity
• We are required to do so by law
• Your subscription payment fails and is not resolved within a reasonable period

We will give reasonable notice before termination for cause, except in cases of serious violations (e.g. illegal content) where immediate termination is appropriate.

Effect of termination

After termination, your access to the Service ends, your data is handled per our Privacy Notice retention rules, and the provisions of these Terms that by their nature should survive (such as Sections 5, 11, 14, 15, 16, 17) will remain in effect.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINMY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose, including specifically for structural engineering, surveying, compliance verification, or legal evidence
• Non-infringement
• Accuracy or reliability of AI-generated content, map data, geolocation, or transcripts
• Uninterrupted, error-free, or virus-free operation

You use the Service at your own risk. We do not guarantee that the Service will meet your specific requirements or that any defects will be corrected.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINMY OÜ AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL — ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF PINMY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PINMY’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID PINMY IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) EUR 100.

This limitation applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — including, where applicable, liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and statutory consumer rights that cannot be waived. Some jurisdictions do not allow limits on certain liabilities; in those jurisdictions, the above limits apply only to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless PinMy OÜ and its directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any third-party right (including intellectual property, privacy, or confidentiality rights)
• Your violation of any applicable law

We reserve the right to assume the exclusive defence of any matter for which you owe us indemnification, and you agree to cooperate with our defence.

This indemnification obligation does not apply to claims arising from PinMy’s own gross negligence, wilful misconduct, or breach of these Terms.

17. Governing law & dispute resolution

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles.

Any dispute arising from or related to these Terms or the Service shall be resolved as follows:

1. Informal resolution: First, contact us at [email protected] and we will attempt to resolve the matter in good faith.
2. Mediation: If informal resolution fails, the parties agree to attempt mediation before pursuing other remedies.
3. Courts: If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Estonia, except where mandatory consumer protection law in your country of residence gives you the right to bring proceedings in your local courts.

EU consumers have the right to use the European Commission’s Online Dispute Resolution platform.

18. Export control & sanctions

You agree to comply with all applicable export control laws and sanctions regulations, including those of the European Union, the United Kingdom, and the United States. You represent that you are not:

• Located in a country subject to comprehensive trade sanctions (currently including, but not limited to, Cuba, Iran, North Korea, Syria, and the Russian-occupied territories of Ukraine)
• Listed on any EU, UK, or US sanctions or restricted-party list

19. Updates to these Terms

We may update these Terms from time to time. The updated version is indicated by a new “Last updated” date at the top of this page.

For material changes (changes that significantly affect your rights or obligations), we will notify you by email or in-app notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

If you do not agree to a material change, you may cancel your subscription and stop using the Service before the change takes effect.

20. Legal entity & contact

PinMy is operated by:

PinMy OÜ
Registry code: 16728502
Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551, Estonia
Email: [email protected]

For privacy-related questions, see also our Privacy Notice.

By using PinMy, you acknowledge that you have read, understood, and agreed to these Terms.