Maintenance with an installation history: stop going in blind

Maintenance with an installation history: stop going in blind

Maintenance is where an installer earns steady money. A fault, an inspection, an extension: recurring work, good margins… as long as you don’t lose half a day working out what’s actually installed.

Because that’s the real problem. You go back to an install you did a year and a half ago and you can’t remember the model of the camera that’s failing, where the cable runs, or how you configured it. You go in blind. And every minute you spend reconstructing what you once knew eats into your margin.

This page is about keeping a history of your installations so that every maintenance visit starts with an advantage, not in the dark.

Why a history is money

It’s not bureaucracy. If you make your living from maintenance, having the history of each install is profitability, plain and simple:

• You arrive prepared. Before you leave, you know which model is failing, where it is, and how it’s connected. You bring the right spare part the first time.
• Less time per visit. With nothing to reconstruct, you solve things faster. More jobs in the same day.
• Easy extensions. When the client wants to add something, you already know how everything is set up. You quote with confidence.
• You don’t depend on memory. Not yours, and not the technician’s who isn’t in that day.

Without a history, every maintenance visit is half exploration. With one, it’s straight execution.

The problem with how it’s stored today

The information about your installs is usually scattered: photos on the phone, the project PDF in some folder, notes in your head, the odd WhatsApp from the client. While the install is recent, you get by. But two years on, when you really need it, there’s no piecing it together.

And if you changed phones along the way, or the technician who fitted it has moved on, that knowledge disappears. A history is only useful if it lives somewhere stable, organised by installation.

How PinMy solves it

Each installation is its own space, with all its equipment pinned on the plan — or on a photo, or on the map if you cover several properties. And that record doesn’t expire: it’s still there, visit after visit.

• You arrive and look it up. Before the visit, you open the install and see what’s at each point, with its photo and voice note: model, configuration, wiring.
• You update as you go. Swapped a camera, moved a sensor: you record it on the spot, and the history stays current.
• Every intervention is dated. With timestamp and author, you can see what was done and when over time. Who touched what stops being a mystery.
• Safe and shared. It lives in the cloud, not on a phone. If you work with a team, everyone sees the same up-to-date history.

It also backs you up with the client

A dated history is also your best argument at an inspection: “this was installed in March 2024, checked in October, and today we’re replacing this unit”. For a maintenance client, seeing that orderly follow-up justifies the contract and the trust. And because each pin can only be deleted by whoever created it, the history can’t be rewritten.

What you can do today

Only features that are live on the phone right now:

• Voice, photo, video, and text pins on PDF plans, photos, and maps.
• Category icons to spot the type of equipment at a glance.
• Voice notes transcribed in 20+ languages, searchable.
• Dispute-proof pins with timestamp and author.
• Guest mode so the client sees the follow-up without an account.
• iOS, Android, web, and Chrome extension. Hosted in the EU, GDPR-compliant.

An honest note: PinMy doesn’t connect to the equipment or monitor it; it won’t alert you to faults on its own. It’s the record where you keep and consult the history of each installation, so you never go in blind.

Start with the installs you maintain

There’s no need to load the whole past in one go. The next time you visit an installation you maintain, document it in PinMy. From then on, every visit adds to the history — and the next one already starts ahead.

It’s free to start, no card. Also see as-built documentation for installations and the page for CCTV, access control, and smart home installers.

Try it free · Book a 20-minute demo